- I already purchased a Molekule air purifier. Can I exchange it for a different one?
- Does Molekule.com offer a gift option?
- What methods of payment does Molekule accept for orders?
- How do I make a purchase using Affirm?
- I'm getting an error message when trying to place an order on the website.
- When will my credit card be charged?
- Can I use multiple discounts for a purchase?
- How long does it take to receive my refund?
- Will sales tax be applied?
- Where can I buy Molekule air purifiers?
- How do I purchase additional filters?
- How secure is my credit card information?
- What is your return and warranty policy?
- Are Molekule air purifiers available internationally?
Which Molekule purifier is right for you?
Molekule offers a range of air purifiers for your complete indoor air purification solution. We r...
How do I reset the Filter Status Indicator?
You can now reset your Filter Status Indicators in the mobile app for your Molekule Air after rep...
Molekule Air - Filter FAQs
When should I replace filters? For your Molekule Air, we recommend replacing the Pre-Filter eve...
How soon will my order ship? The vast majority of orders ship the next business day, in rare occa...
How do I get the latest version of the Molekule app?
Version 4.1 is the latest version of our iOS and Android app as of May 9, 2022. Visit the App Sto...
How do I create a Molekule account?
Your Molekule mobile app account will allow you to control your devices and monitor your filter s...
Troubleshooting WiFi Connectivity
If the mobile app shows that you are disconnected from your Molekule and have been unsuccessful a...