Do you offer shipping protection?
You can protect your packages against loss, theft, or damage during transit for up to 30 days after the estimated delivery date by purchasing Extend Shipping Protection at checkout. If you don't want the shipping protection option, simply "uncheck" the Extend Shipping Protection box and the fee will be removed from your cart.
To file a claim, visit the Extend Customer Claims Portal. Extend will then investigate the claim and, if approved, will replace the product or issue a refund.
How much is shipping?
We provide free ground shipping in the continental US, including Alaska, for orders that contain devices. FedEx 2-day Air will be used for all orders to Hawaii, and shipping costs will be calculated at checkout.
If you wish to receive your order more quickly, we offer expedited shipping methods at an additional cost. However, if you decide to return any item for a refund, the cost of expedited shipping incurred during the original purchase will not be refunded.
The cost of expedited shipping varies depending on the shipping address and the items ordered. Taxes and shipping expenses will be calculated during the checkout process.
How soon will my order ship?
The majority of orders will be shipped on the following business day. Shipping may take up to 2-3 business days in rare cases.
How do I cancel my order?
Once an order has been placed or shipped, we are unable to make any changes to it. However, if you would like to cancel your order, please contact us and we will do our best to contact the shipper to have the order returned to our warehouse. If it is not possible to re-route the delivery to our warehouse, you can reject the shipment upon arrival.
If you are unable to reject the shipment, please reach out to us and we will provide you with instructions for returning the order and receiving a refund. We appreciate your understanding and hope that this information is helpful.
Where does Molekule ship?
Our shipping services cover all 50 states of the US, excluding US territories.
How do I change the shipping address?
Once an order has been placed or shipped, we cannot make any changes to the shipping address. Instead, we recommend that you sign up for FedEx Delivery Manager. It's a free service that will allow you to update your address, provide delivery instructions, or hold your package for pickup.
How will my order ship?
Orders shipped to US addresses are shipped via FedEx Ground for devices or FedEx SmartPost for filters.
How can I track my order?
A confirmation email containing your tracking number will be sent to you as soon as your Molekule air purifier ships.
I bought more than one device, will they ship together?
Each of your air purifiers will be shipped separately, with its own tracking number.
My tracking number shows no information, what do I do?
If your tracking number does not show any information, it is likely that the package has not yet been scanned by the carrier. Please allow 24-48 hours for your tracking number to be updated. If there is still no update in your tracking information after this time, please contact us for further assistance.
My tracking number says my order was delivered, but I haven't actually received my package, what do I do?
We recommend waiting 24 hours after delivery before contacting us for further assistance.
What do I do if my shipment arrives damaged?
If your shipment arrives damaged or missing contents, please file a claim with the courier and contact us immediately. Include photos of the damage so we can file a claim and replace your items.