Do you offer shipping protection?
No. Currently, Molekule is not selling shipping protection for orders purchased through the online store.
How much is shipping?
We provide free ground shipping in the continental US, including Alaska, for orders that contain devices. FedEx 2-day Air will be used for all orders to Hawaii, and shipping costs will be calculated at checkout.
If you wish to receive your order more quickly, we offer expedited shipping methods at an additional cost. However, if you decide to return any item for a refund, the cost of expedited shipping incurred during the original purchase will not be refunded.
The cost of expedited shipping varies depending on the shipping address and the items ordered. Taxes and shipping expenses will be calculated during the checkout process.
How soon will my order ship?
The majority of orders will be shipped on the following business day. Shipping may take up to 2-3 business days in rare cases.
How do I cancel my order?
Once an order has been placed or shipped, we are unable to make any changes to it. However, if you would like to cancel your order, please contact us and we will do our best to contact the shipper to have the order returned to our warehouse. If it is not possible to re-route the delivery to our warehouse, you can reject the shipment upon arrival.
If you are unable to reject the shipment, please reach out to us and we will provide you with instructions for returning the order and receiving a refund. We appreciate your understanding and hope that this information is helpful.
Where does Molekule ship?
Our shipping services cover all 50 states of the US, excluding US territories.
How do I change the shipping address?
Once an order has been placed or shipped, we cannot make any changes to the shipping address. Instead, we recommend that you sign up for FedEx Delivery Manager. It's a free service that will allow you to update your address, provide delivery instructions, or hold your package for pickup.
How will my order ship?
Orders shipped to US addresses are shipped via FedEx Ground for devices or FedEx SmartPost for filters.
How do I find my confirmation order?
Your order confirmation can be found in the email inbox you used to place the order. If you are unable to find your order, search for breathe@molekule.com or try checking your “Spam” or “All Mail” folder.
I bought more than one device, will they ship together?
Each of your air purifiers will be shipped separately with its own tracking number.
My tracking number shows no information, what do I do?
If your tracking number does not show any information, it is likely that the carrier has not yet scanned the package. Please allow 24-48 hours for your tracking number to be updated. If there is still no update in your tracking information after this time, please contact us for further assistance.
My tracking number says my order was delivered, but I haven't actually received my package, what do I do?
Molekule is not responsible for lost, stolen, or damaged products after delivery. We encourage all customers to report missing packages 48 hours after the expected delivery date.
If you have a video recording of the stolen package, please send it as an attachment to help us review your lost order.
What do I do if my shipment arrives damaged?
If your shipment arrives damaged or missing contents, please file a claim with the courier and contact us as soon as possible. Include photos of the damage so we can file a claim and replace your items.