Purchasing and Shipping
Purchasing
- I already purchased a Molekule air purifier. Can I exchange it for a different one?
- Does Molekule.com offer a gift option?
- What methods of payment does Molekule accept for orders?
- Does Molekule offer a military, frontline, education, student, or healthcare discount?
- How do I make a purchase using Affirm?
- I'm getting an error message when trying to place an order on the website.
Top Articles
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Which Molekule purifier is right for you?
Molekule offers a range of air purifiers for your complete indoor air purification solution. We r...
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How do I reset the Filter Status Indicator?
You can now reset your Filter Status Indicators in the mobile app for your Molekule Air after rep...
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Molekule Air - Filter FAQs
When should I replace filters? For your Molekule Air, we recommend replacing the Pre-Filter eve...
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Shipping FAQs
How soon will my order ship? The vast majority of orders ship the next business day, in rare occa...
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Troubleshooting WiFi Connectivity
If the mobile app shows that you are disconnected from your Molekule and have been unsuccessful a...
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How do I get the latest version of the Molekule app?
Version 3.1.5 is the latest version of our iOS app. Version 3.1.5 is the latest Android app. Visi...
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How do I create a Molekule account?
Your Molekule mobile app account will allow you to control your devices and monitor your filter s...