Troubleshooting
- Why does my Molekule Air Mini/Mini+ appear offline in the mobile app?
- I'm not able to log into my account. Is there a way to reset my password?
- I'm not able to add my Mini+ to my Apple Home when I scan the QR code.
- "Check Password and Try Again" Error Message
- How do I remove a device from the mobile app?
- How do I reset my password?
- How can I control multiple purifiers in the app?
- My device is assigned to someone else
- How do I connect to a hidden network?
- How do I edit my device name in the app?
- How do I connect to a personal hotspot?
- How do I select a new room size?
- Can multiple people connect to the same Molekule air purifier?
Top Articles
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Which Molekule purifier is right for you?
Molekule offers a range of air purifiers for your complete indoor air purification solution. We r...
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How do I reset the Filter Status Indicator?
You can now reset your Filter Status Indicators in the mobile app for your Molekule Air after rep...
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Molekule Air - Filter FAQs
When should I replace filters? For your Molekule Air, we recommend replacing the Pre-Filter eve...
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Shipping FAQs
How soon will my order ship? The vast majority of orders ship the next business day, in rare occa...
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How do I get the latest version of the Molekule app?
Version 4.1 is the latest version of our iOS and Android app as of May 9, 2022. Visit the App Sto...
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How do I create a Molekule account?
Your Molekule mobile app account will allow you to control your devices and monitor your filter s...
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Troubleshooting WiFi Connectivity
If the mobile app shows that you are disconnected from your Molekule and have been unsuccessful a...