Troubleshooting
- Why does my Molekule Air Mini/Mini+ appear offline in the mobile app?
- I'm not able to log into my account. Is there a way to reset my password?
- I'm not able to add my Mini+ to my Apple Home when I scan the QR code.
- "Check Password and Try Again" Error Message
- How do I remove a device from the mobile app?
- How do I reset my password?
- How can I control multiple purifiers in the app?
- My device is assigned to someone else
- How do I connect to a hidden network?
- How do I edit my device name in the app?
- How do I select a new room size?
- Can multiple people connect to the same Molekule air purifier?
Top Articles
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Which Molekule purifier is right for you?
Molekule offers a range of air purifiers for your complete indoor air purification solution. We r...
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How to Reset Molekule Filter Status Indicator
You can reset your Molekule Air Filter Status Indicators in the mobile app after replacing your f...
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Molekule Air - Filter FAQs
Looking for information about the filters in your Molekule Air? Learn how often to change your ...
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Extend Protection Plan
At Molekule, we are dedicated to providing you with top-of-the-line air purifiers that contribute...
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Shipping FAQs
Do you offer shipping protection? You can protect your packages against loss, theft, or damage du...
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How do I get the latest version of the Molekule app?
Version 5.2.1 for iOS and Android is the latest version of the Molekule app as of September 25, 2...
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How do I create a Molekule account?
Your Molekule mobile app account will allow you to control your devices and monitor your filter s...
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Molekule won't connect to WiFi? How to troubleshoot
Setting up or reconnecting a Molekule air purifier? Troubleshoot Molekule WiFi issues with this s...