Troubleshooting
- Why does my Molekule Air Mini/Mini+ appear offline in the mobile app?
- I'm not able to log into my account. Is there a way to reset my password?
- I'm not able to add my Mini+ to my Apple Home when I scan the QR code.
- "Check Password and Try Again" Error Message
- How do I remove a device from the mobile app?
- How do I reset my password?
- How can I control multiple purifiers in the app?
- My device is assigned to someone else
- How do I connect to a hidden network?
- How do I edit my device name in the app?
- How do I select a new room size?
- Can multiple people connect to the same Molekule air purifier?
Top Articles
-
Which Molekule purifier is right for you?
Molekule offers a range of air purifiers for your complete indoor air purification solution. We r...
-
How do I reset the Filter Status Indicator?
You can now reset your Filter Status Indicators in the mobile app for your Molekule Air after rep...
-
Molekule Air - Filter FAQs
Looking for information about the filters in your Molekule Air? Learn how often to change Molek...
-
Shipping FAQs
How soon will my order ship? The vast majority of orders ship the next business day, in rare occa...
-
How do I get the latest version of the Molekule app?
Version 5.1 is the latest version of the Molekule app as of November 15th, 2022. Visit the App St...
-
How do I create a Molekule account?
Your Molekule mobile app account will allow you to control your devices and monitor your filter s...
-
Molekule won't connect to WiFi? How to troubleshoot
Setting up or reconnecting a Molekule air purifier? Troubleshoot Molekule WiFi issues with this s...