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Troubleshooting

  • Why does my Molekule Air Mini/Mini+ appear offline in the mobile app?
  • I'm not able to log into my account. Is there a way to reset my password?
  • I'm not able to add my Mini+ to my Apple Home when I scan the QR code.
  • "Check Password and Try Again" Error Message
  • How do I remove a device from the mobile app?
  • How do I reset my password?
  • How can I control multiple purifiers in the app?
  • My device is assigned to someone else
  • How do I connect to a hidden network?
  • How do I edit my device name in the app?
  • How do I select a new room size?
  • Can multiple people connect to the same Molekule air purifier?

Top Articles

  • Which Molekule purifier is right for you?

    Molekule offers a range of air purifiers for your complete indoor air purification solution. We r...

  • How do I reset the Filter Status Indicator?

    You can now reset your Filter Status Indicators in the mobile app for your Molekule Air after rep...

  • Molekule Air - Filter FAQs

      Looking for information about the filters in your Molekule Air? Learn how often to change your ...

  • Shipping FAQs

    How soon will my order ship? The vast majority of orders ship the next business day, in rare occa...

  • How do I get the latest version of the Molekule app?

    Version 5.1.3 is the latest version of the Molekule app as of April 12, 2023. Visit the App Store...

  • How do I create a Molekule account?

    Your Molekule mobile app account will allow you to control your devices and monitor your filter s...

  • Molekule won't connect to WiFi? How to troubleshoot

    Setting up or reconnecting a Molekule air purifier? Troubleshoot Molekule WiFi issues with this s...

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