Follow the troubleshooting steps below when you attempt to connect Air Mini to the mobile app and see the error message "Check password and try again" instead of the “Molekule” network.
This error occurs only for Android phone users.
Remove or forget the “Molekule” network from your Android phone WiFi settings.
Force quit the app.
Reset the Air Mini.
Re-open the app and attempt to connect again. For specific steps, click here to see our article How do I pair and connect Molekule Air Mini to WiFi?
If you continue to experience issues, please contact us by clicking here or by calling (855) 999-9069.
When contacting Customer Support, please be prepared to tell us a little more about your home network (router make and model, WiFi setup, and access points).