If the mobile app shows that you are disconnected from your Molekule, we recommend trying the troubleshooting steps below. Before attempting these steps, read more about how to initially pair and connect to your Molekule by clicking here.

1. Log into the Molekule app.
   
   
2. Select    from the top left in the app.
   
   
3. Select DEVICES.
   
   
   
4. Verify that you have your Molekule selected (a green checkmark will appear next to the settings icon) and click on the SETTINGS icon.
   
   
   
5. Select WiFi NETWORKS.
   
   
   
6. Choose your WiFi Network from the list and enter password.
   
   
   
   
7. Wait for WiFi connection confirmation on-screen. You should see the WiFi icon with a green checkmark.
   
   
   
8. Next, unplug your device. Wait 5-10 seconds and then plug the device back in.
   
   
9. Force quit the mobile app.
   
   
10. When the device starts up again, it may display one of the following messages:
    
    • Open Your App
      • Tap the X to close the message
      • Select room size 
      • Select mode
      • Re-open the app.
    • Did I Move?
      • Tap No to continue
    • Initializing
      • Your device will automatically go back to the previous mode selected  (Auto, Boost or Silent)

10. Re-open the app.
    
    
11. You should be reconnected to your device. The home screen will show the device controls.
    
    
    

If you continue to experience issues, please contact us by clicking here or by calling (855) 999-9069.

When contacting Customer Support, please be prepared to tell us a little more about your home network (router make and model, WiFi setup, and access points).