What is the filter subscription?
Molekule features a dual-filtration system that uses two filters: A Pre-Filter and a Nano-Filter. Our annual filter subscription service is designed to make filter replacement easy, and keep your Molekule working efficiently all year round. Replacement filters are automatically sent to your door so you never have to worry about when to reorder them.
How often should filters be replaced?
We recommend that you replace your Pre-Filter every three months and your Nano-Filter every six months.
First-year filter subscription is free
Every Molekule ships with one Nano Filter and one Pre-Filter included in the device, and comes complete with a free one-year filter subscription when purchased from an authorized retailer or directly from Molekule. That means you get a whole year’s worth of replacement filters automatically delivered to your door.
In the first year of your subscription, you will receive:
- 3 - Pre-Filters about 11 weeks after your initial purchase.
- 1 Nano Filter about 6 months after your initial purchase.
Renewing your filter subscription after the first year
The annual filter subscription includes a total of 2 Nano-Filters and 4 Pre-Filters. Once you renew your annual subscription, we will ship 1 Nano Filter and 2 Pre-Filters every 6 months.
If you bought your Molekule before March 2nd, 2018, you qualify to renew your annual subscription at a special introductory rate of $99 USD.
For devices purchased on or after March 2nd, 2018, the cost of renewing a filter subscription will be $129 USD. For Canadian customers, the cost of renewing a filter subscription will be $189 CAD.
Managing your subscription
We will be launching a customer portal in Summer 2018, where subscribers can renew and self-manage their subscription.
If you need additional filters
If you require extra filters in addition to those included in your subscription, you can purchase them by contacting customer support.
Gifts or Retail Purchases
If you received your Molekule as a gift or purchased from one of our authorized retail partners: Sprout, b8ta or MoMA, please contact customer support to register your Molekule.