How do I manage my account and subscriptions?

The Molekule Account Portal is your central hub for managing your account, orders, and subscriptions. It gives you control in one convenient place.

When you log in, you can:

• Activate, deactivate, or change the renewal date for your filter auto-refills.

• Review your order history and monitor the status of past and upcoming packages.

• Edit your shipping address, payment methods, and account password.

Reactivating and Canceling a Subscription

If you do not have a subscription, you can purchase one directly at the Online Store by selecting Subscribe & Save at checkout. Otherwise, you can activate existing subscriptions by following the steps below.

1. Open the subscription portal by clicking Subscriptions from the left panel of the Molekule Account Portal.

2. On the right panel, click Manage subscriptions. You will see a list of all your active/inactive subscriptions from this page by toggling between the Active and Inactive tabs.

3. Click the Inactive tab above the page.

4. From here, select the subscription you want to activate by clicking on Reactivate.

To Change the Renewal Date

You can change your renewal date (or next shipment date) for any auto-refill to have your next filters ship sooner or later than scheduled. The earliest date you will be able to select is the next day. Orders will only ship Monday - Friday.

1. Log in to your account on Molekule Account Portal.

2. To change the renewal date on an auto-refill, click on Manage Subscriptions on the right side panel.

3. Select the filter you would like to update the subscription of.

4. Click on Reschedule or Skip to skip this replacement. Selecting "Skip" will pause your next subscription order and automatically resume after the skipped date.

5. Here, a pop-up window will appear that will allow you to delay 1 or 2 weeks, or select a specific date you would like to reschedule your subscription.

6. Once selected, A banner on screen and an email will be sent to confirm you have successfully changed the renewal date.

To Update Your Address or Payment

You have two options for updating and managing your payment method and shipping address:

1. Log into your Molekule Account

2. Directly on the auto-refill for a specific device.

3. Select Address & Payment Details

4. Select Manage addresses

5. Click on the Add new address button or the Edit button to modify existing addresses.

   Please note that updating your payment method or address in the Address & Payment section does not automatically update your auto-refills.

To Update Your Address or Payment for a Subscription

1. Log in to your account on Molekule Account Portal.

2. Select View upcoming orders

3. Select the Edit button next to the order you would like to update the address of

4. You will be taken to the order information page, where you can select Edit Address

5. Here you can select if you want to update all addresses for all your upcoming orders or change them individually.

6. A green banner will alert you to your confirmed new shipping address

To Update Your Payment Method

1. Log in to your account on Molekule Account Portal.

2. Select Address and Payment Details on the right side panel

3. Select Manage payment methods

4. Click the Edit button next to the payment method you would like to edit

5. Once here, you’ll be prompted to send an email link where you will be sent instructions on updating your payment method. This is for security reasons to protect your sensitive payment information.