Having trouble getting your Molekule Air Pro to power up? Here are some quick troubleshooting steps to help get your air purifier back in action:
- Check the Power
- Make sure the power cord is securely plugged into both the wall outlet and your Air Pro. Double-check for any loose connections.
- Is the outlet working? Try plugging in another device to confirm. If not, try a different outlet in your home.
- PECO Filter Check
- With the Air Pro plugged in, open the device and remove the core (the top portion).
- Ensure the PECO filter has the plastic removed and is properly seated in the core. If it isn't, remove and reinsert it, making sure it sits in place.
- Sometimes a quick 180-degree rotation of the filter can do the trick! Try it out and see if the Air Pro powers on.
Still No Power?
If you've tried the steps above and your Air Pro still won't power on, don't hesitate to contact our friendly Customer Support team!
Here's how to get in touch:
- Click here to chat with us on your mobile device.
- Give us a call at (855) 999-9069.