Help Center
Troubleshooting
App
- How do I enable notifications from the Molekule app?
- Why does my Molekule Air Mini/Mini+ appear offline in the mobile app?
- "Unable to Connect to WiFi Network" and "WPA3" Error Message
- Why can't I reconnect to my Molekule Air Mini?
- "Can't Find Your Device", "No Device Detected" or "Unable to Join Molekule Network" Error Messages
- "Check Password and Try Again" Error Message
Device
- My Molekule started making a "rattling" or "whistling" noise. Is this normal?
- I'm not able to add my Mini+ to my Apple Home when I scan the QR code.
- My device is stuck on "Update in Progress." What do I do?
- Why is my Molekule Air Mini filter status flashing red and device shutting down?
- Why won't my device power on?
- My Molekule Air Mini won’t close all the way. How do I know it's closed?
WiFi
Any more questions?
Submit a requestUS/Canada 855-999-9069 Monday - Sunday 7am - 5pm PT
India 000-800-0502-096 Monday - Sunday 9am - 7pm IST
Korea 080-812-1287 Monday - Friday 9am - 6pm KT
1301 Folsom Street, San Francisco, CA 94103 USA