Help Center
Troubleshooting
App
- I can't add or pair with my Molekule device. What can I do?
- My device is assigned to someone else
- I am stuck at the room size screen on the app, what can I do?
- I am asked to select room size upon power on/off, why?
- I am unable to reset my password, what do I do?
- Does my device have the most recent software? How do I check the version?
Device
- Why has my Molekule light dimmed?
- Why can't I see the filter health on my Molekule?
- My Molekule won't turn on, what do I do?
- I'm unable to change my room size directly on the device, what do I do?
- Error message
- The display is not working, what do I do?
WiFi
- I am having issues setting up wifi on my device
- The app is unable to reach my device. Molekule is not connected to WiFi, what do I do?
- I cannot see any available WiFi networks in the app to connect with Molekule?
- My WiFi network is not found, what do I do?
- Molekule won't connect to my WiFi, what do I do?
- Why doesn't my unit connect to browser-based internet?