Help Center
Troubleshooting
App
- How Do I Create an Account on the Mobile App?
- How do I remove a device from mobile app?
- I can't add or pair with my Molekule device. What can I do?
- My device is assigned to someone else
- I am stuck at the room size screen on the app, what can I do?
- I am unable to reset my password, what do I do?
Device
- Why does my Molekule air purifier smell?
- What should I do if my Molekule keeps rebooting?
- How I Restart/Reboot my Molekule?
- Why has my Molekule light dimmed?
- Why can't I see the filter health on my Molekule?
- Why won't my device power on?