App

• I can't add or pair with my Molekule device. What can I do?
• My device is assigned to someone else
• I am stuck at the room size screen on the app, what can I do?
• I am asked to select room size upon power on/off, why?
• I am unable to reset my password, what do I do?
• Does my device have the most recent software? How do I check the version?

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Device

• Why can't I see the filter health on my Molekule?
• My Molekule won't turn on, what do I do?
• I'm unable to change my room size directly on the device, what do I do?
• Error message
• The display is not working, what do I do?
• What do I do if I spill water or liquid inside of my Molekule?

WiFi

• I am having issues setting up wifi on my device
• The app is unable to reach my device. Molekule is not connected to WiFi, what do I do?
• I cannot see any available WiFi networks in the app to connect with Molekule?
• My WiFi network is not found, what do I do?
• Molekule won't connect to my WiFi, what do I do?
• Why doesn't my unit connect to browser-based internet?

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