Help Center
Troubleshooting
App
- Why can't I reconnect to my Molekule Air Mini?
- "No Device Detected" or "Unable to Join Molekule Network" Error Messages
- "Check Password and Try Again" Error Message
- How do I create an account on the Molekule app?
- How do I remove a device from the mobile app?
- How do I reset my password?
Device
- My device is stuck on "Update in Progress." What do I do?
- Why is my Molekule Air Mini filter status flashing red and device shutting down?
- Why won't my device power on?
- My Molekule Air Mini won’t close all the way! How do I know it's closed?
- Why does my Molekule air purifier smell?
- What should I do if my Molekule Air keeps rebooting?