New router or Wi-Fi password? Reconnect your purifier through the Molekule app so its controls and readings are available again. Use your usual Molekule account and keep the new network name and password nearby.
Helpful Tip: Keep your purifier in your existing account. Ask Customer Care for help if the app doesn't offer a reconnection option.
Step-by-Step Instructions
- Connect your phone to the new private home Wi-Fi network and turn on Bluetooth.
- Plug in the purifier near the router and wake its top control or touchscreen.
- Open the current Molekule app and sign in to your usual account.
- Open your purifier and follow the available connection or Wi-Fi setup prompts. On PECOAir+, enable Wi-Fi on the touchscreen if it is disabled.
- Select the new home network and enter its password when prompted.
- Keep your phone nearby until the app confirms the connection, then check that purifier status is available.
- If the app does not offer a way to reconnect your existing purifier, contact Molekule Customer Service for help before removing it from your account or resetting it.
Care & Support Guidelines
Keep genuine PECO-HEPA Advanced filters installed. If reconnection isn't available in your app, visit help.molekule.com before removing the purifier from your account or resetting it. For warranty coverage and exclusions, see the limited warranty information at molekule.com.
If the issue continues, have a screen recording ready when you contact Customer Service. Show where setup stops or the connection message appears. Keep your Wi-Fi password and other private information out of the recording. Use your phone's photo app to create a cloud sharing link, if available, rather than emailing a large attachment. Check that the link opens for someone you share it with, and have it ready to send. This helps us see the issue and get you to the next step faster.