Start with your phone nearby and Bluetooth on. The app needs permission to find nearby devices before it can connect your purifier. Checking those settings first can get setup moving again.
Helpful Tip: Allow the permissions requested during setup. Your phone may call them Bluetooth, Nearby Devices, Local Network, or Location.
Step-by-Step Instructions
- Plug in the purifier and tap its top control or touchscreen to wake it.
- Place your phone beside the purifier and make sure Bluetooth and home Wi-Fi are on.
- Update the Molekule app through your phone’s app store.
- Open your phone’s settings for the Molekule app. Allow nearby-device, Bluetooth, local-network, and location access when requested for setup.
- Reopen the app and sign in to the account you want to use.
- Start product setup, select the correct PECOAir model, and follow the discovery prompts.
- If discovery still does not finish, note the last setup message and contact Molekule Customer Service.
Care & Support Guidelines
Keep genuine PECO-HEPA Advanced filters installed. If the app still can't find your purifier, visit help.molekule.com and tell us your phone type and where setup stops. For warranty coverage and exclusions, see the limited warranty information at molekule.com.
If the issue continues, have a screen recording ready when you contact Customer Service. Show where setup stops or the connection message appears. Keep your Wi-Fi password and other private information out of the recording. Use your phone's photo app to create a cloud sharing link, if available, rather than emailing a large attachment. Check that the link opens for someone you share it with, and have it ready to send. This helps us see the issue and get you to the next step faster.