Follow the troubleshooting steps below when you attempt to connect Air Mini to the mobile app and see one of the error messages:
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No device detected
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Unable to join the network “Molekule”
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Restart your mobile phone (turn off/back on).
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While your phone is restarting, reboot your Air Mini.
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Open the Molekule App and attempt to connect again. For specific steps, click here to see our article How do I pair and connect Molekule Air Mini to WiFi?
If you continue to experience issues, please contact us by clicking here or by calling (855) 999-9069.
When contacting Customer Support, please be prepared to tell us a little more about your home network (router make and model, WiFi setup, and access points).