Follow the troubleshooting steps below when you attempt to connect Air Mini, Mini+ or Air Pro to the mobile app and see one of the error messages:
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Hmm. Can't find your device.
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No device detected
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Unable to join the network “Molekule”
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On your mobile phone, navigate to Settings.
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From the app list, select the Molekule app.
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Enable the local network to be able to pair with the device
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Once enabled, open the Molekule App and attempt to connect again. For specific steps, click here to see our article How do I pair and connect Molekule Air Mini to WiFi?
If you continue to experience issues, please contact us by clicking here or by calling (855) 999-9069.
When contacting Customer Support, please be prepared to tell us a little more about your home network (router make and model, WiFi setup, and access points).