Follow the troubleshooting steps below when you attempt to connect Air Pro, Air Mini or Air Mini+ to the mobile app and see one of the error messages:
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Hmm. Can't find your device.
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No device detected
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Unable to join the network “Molekule”
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On your mobile phone, navigate to Settings.
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From the app list, select the Molekule app.
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Turn on Local Network and Home Data.
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Once enabled, reset your Molekule Air Mini/Mini+ or Air Pro.
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When your device has finished resetting, open the Molekule App and attempt to connect again. You will see the screen below.
6. The App may show the Unable to join the network "Molekule" message. If this occurs, tap OK on the error dialogue and the app will retry the connection. Note it may take up to 60 seconds for the next connection attempt to occur. Please be patient.
For specific steps, click here to see our article How do I pair and connect Molekule Air Mini to WiFi?
If you continue to experience issues, please contact us by clicking here or by calling (855) 999-9069. When contacting Customer Support, please be prepared to tell us a little more about your home network (router make and model, WiFi setup, and access points).