If you have previously connected your Air Mini via the app, however, you continue to see the reconnect screen or the get the error message Unable to join the network “Molekule_####” (# = last 4 digits of serial number), follow the troubleshooting steps listed below:
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In the mobile app, remove the device.
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Force quit the app on your mobile phone.
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Re-open the app and attempt to connect the device again. For specific steps, click here to see our article How do I pair and connect Molekule Air Mini to WiFi?
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If successful, you should see the device control screen.
If you continue to experience issues, please contact us by clicking here or by calling (855) 999-9069.
When contacting Customer Support, please be prepared to tell us a little more about your home network (router make and model, WiFi setup, and access points).