You should see this message when the Molekule app is unable to connect to your Molekule device via WiFi. This can happen if the device is having difficulty staying connected to your internet.
Please verify that your internet is available for the device to connect to:
- Please make sure that your internet connection is working as expected. Are your other devices (besides Molekule) working fine? Once confirmed, please unplug and replug the unit and it should come online.
- Is the air purifier placed in a part of your house where you have low WiFi signal strength, i.e. "connection is spotty?" Please try moving around the device, and see if it can reconnect.
- If you are still facing an issue, please contact us at firstname.lastname@example.org.