To connect to a hidden network, you will have to enter your network information manually.
Below are the steps to connect to a hidden network:
1) Tap the MENU icon on the top left in your app.
2) Click on SETTINGS and then WiFi NETWORKS.
3) Your device will now show you a list of all available WiFi connections.
4) Click on OTHER which should appear as the last connection. If you do not see it immediately, please scroll to the bottom of the available connections.
5) Now you will need to manually enter all the information needed to find your hidden network. Please ensure that you select the right security type for your hidden network.
6) Click on JOIN NETWORK.
If you still face issues, please reach out to us at firstname.lastname@example.org