If your tracking number is not working, it may be because the shipping carrier’s system hasn't updated yet or the package was not scanned right away. In either case, please give it a little time to update and check again. If the tracking number never updates, please contact us for assistance with the shipping carrier.
Other Articles in this section
- Where can I track my order?
- I bought more than one device, will they ship together?
- My tracking number is not working, what do I do?
- Help! My Molekule was delivered to the wrong address.
- My Molekule has shipped, but I need to update my address, what do I do?
- My Molekule arrived damaged, what do I do?
- When will my Molekule ship?
- How can I update my shipping information?